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NDA Group is a leading regulatory drug and device development consultancy, supporting pharma companies across the globe with their regulatory, pharmacovigilance, quality and
strategic communication challenges across the US
and Europe.
OVERVIEW
NDA employees working patterns demanded both physical office presence and remote working. A
communications solution that would follow employees, yet was accessible within a familiar platform, made Microsoft Teams Calling the stand out option.
The challenge was how to deploy it seamlessly across four international offices and ensure all territories received the same, high calibre onboarding, training and support experience.
"Our IT headquarters is in Sweden. A partner outside the region had a lot to prove to be selected. We made the right choice."
Niklas Bendelius - Head of IT, NDA Group
120+ Users | 4 Intl. Offices | 30% Price Reduction| 2 Month Rollout
"Amvia made the switch easy, and helped us communicate the change, & benefits of Teams Calling to colleagues across the organisation."
Jennifer Hutchison - Project Manager, NDA Group UK
THE CHALLENGE
NDA Group had a Mitel solution using ISDN lines across all of its major offices. Not only was this expensive to maintain, the flexibility demands of a changing office population necessitated a move to a new platform.
Using Teams Calling had been discussed many times, but the issue was how to simplify the rollout from educating colleagues of the changes, training them on the new way of working and then managing the international porting and switch over for each office.
THE DELIVERY
All international offices were already using Microsoft Teams for online meetings both internally and externally, so the familiarity with the user interface of Teams made the change much less of a culture shock.
strategic communication challenges across the US
and Europe.
OVERVIEW
NDA employees working patterns demanded both physical office presence and remote working. A
communications solution that would follow employees, yet was accessible within a familiar platform, made Microsoft Teams Calling the stand out option.
The challenge was how to deploy it seamlessly across four international offices and ensure all territories received the same, high calibre onboarding, training and support experience.
"Our IT headquarters is in Sweden. A partner outside the region had a lot to prove to be selected. We made the right choice."
Niklas Bendelius - Head of IT, NDA Group
120+ Users | 4 Intl. Offices | 30% Price Reduction| 2 Month Rollout
"Amvia made the switch easy, and helped us communicate the change, & benefits of Teams Calling to colleagues across the organisation."
Jennifer Hutchison - Project Manager, NDA Group UK
THE CHALLENGE
NDA Group had a Mitel solution using ISDN lines across all of its major offices. Not only was this expensive to maintain, the flexibility demands of a changing office population necessitated a move to a new platform.
Using Teams Calling had been discussed many times, but the issue was how to simplify the rollout from educating colleagues of the changes, training them on the new way of working and then managing the international porting and switch over for each office.
THE DELIVERY
All international offices were already using Microsoft Teams for online meetings both internally and externally, so the familiarity with the user interface of Teams made the change much less of a culture shock.
International porting complicated matters, but with robust project planning and execution all offices moved on the assigned dates without issue.
THE RESULT
NDA colleagues can now not only remain closer to their clients using Teams, they can do all of their communicating through a single, commonly used interface. Other core benefits included:
30% cost reduction on existing on-premise ISDN solution
Simple system management & administration enabling all office to own their solution
Almost complete removal of desktop phones across all offices
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