If you’re working in the modern business world, you’re part of the connected generation – whether you like it or not. But if we’re all in the era of connectivity, why do so many of us favour not picking up the phone?
The answer is, because we don’t need to. We don’t need to, because there are now so many other more productive alternatives to one-on-one chat over a traditional corded analogue phone.
FaceTime, WhatsApp, Hangouts, Messenger – they’re all platforms that have become so much more convenient than a call over the phone where you have to schedule at what time you and the other person will be rooted to the desk.
As well as the above ‘connected’ examples, there are myriad options available, but certainly, in terms of business, VoIP (voice over internet protocol) has become the face of this connected revolution.
There are many reasons to point to, but two of the biggest benefits are flexibility and cost compared to traditional telephony. VoIP is cheap because instead of using telephone lines, all communication data is turned into packets and sent over an IP network. Its versatility comes in many forms, including the fact you no longer have to be rooted to that desk. You can make VoIP calls on the go – from literally almost anywhere.
You’d be forgiven for thinking the connected revolution is mostly exclusive to medium-large businesses. In fact, it largely was, to begin with. But VoIP technology has come on leaps and bounds.
Long gone are the days of grainy video and crackly calls over Skype. And with advances in technology greatly enhancing the potential and capabilities of VoIP, the market has become a lot more accessible. More providers, more product types with increasingly amazing features. And with increased competition in the VoIP arena comes more choice and accessibility for business owners.
Sure, you can still get premium VoIP packages suitable for 200+ users in call centres or a spread of interconnected offices. But now, VoIP connectivity for small businesses is very much a reality.
In fact, for many small businesses, VoIP is becoming less of a luxury and more of a necessity. Especially for those trying to break into the market and make a good go of competing with the big boys.
Not all providers are switched on to the widening audience opportunities, but leading VoIP providers are.
At Amvia, we cater to the connected generation – all of the connected generation.
Our client base includes eHarmony, ratedpeople.com and CIMB Bank. But we also know how to serve the smaller business customers as well.
As a multi-vendor VoIP provider, Amvia has the resources to provide bespoke packages to suit all business communications requirements.
We realise fully serving the connected generation means leading through innovation. Getting businesses connected often starts with VoIP, but to truly harness the ‘connected’ potential of communications tech, all roads lead to UC (unified communications).
Integrating all your communications platforms and software – instant messaging, video conferencing, data sharing, VoIP, voicemail, email, etc – may seem an ambitious goal, but at Amvia, we’re already making this a reality.