Fully understanding your hardware options is essential when it comes to deciding the kind of VOIP phone system you or your business should go for. And with so many makes and models on the marketplace, highlighting a good ‘jack of all trades’ option is always helpful.
So, what is a Mitel VOIP system and what are the pros and cons of deploying one through your business?
Mitel is a well-respected, innovative hardware provider for VOIP technologies – with their range of phones and comprehensive VOIP service provision earning them a $1.3bn in global revenue, they have a leading market share in Europe, and well over 1600 applications and patents to their name.
The Mitel VoIP phone system range includes affordable entry-level handsets to sophisticated speakerphones, docks and headsets with a range of different options. The system is controlled through the Mitel MiCloud platform that empowers you to give your system-users distinct profiles and privileges, helping you provide controlled and tiered access to your system.
This includes a direct-dial inbox with mail-to-email notification that sends an audio file to your connected mail account – with the ability to transcribe voice to text available as add-on functionality.
Along with folding in the functionality from the ‘voicemail’ tier, this includes courtesy which is 200 minutes of domestic outbound calls and the use of the ‘connect portal’ interface to help manage the system.
Improving on the courtesy package, telephony allows for unlimited calls (with 2000 minutes for UK and Australian based companies) alongside the use of the company’s pbx cloud-based system, MiCloud connect, letting you access your office functionality from across the globe.
On top of these, each system user can be upgraded to the additional strands of Essentials, Premier, and Elite.
This includes unlimited calls, access to the Mitel connect client alongside an onboard chat client. This allows users to engage with 8-person audio conferencing, 4-person video conferencing and an IM client, and outlook and collaboration functionality.
This ups the ante from the essentials strand, providing 25 party audio and web conferencing functionality, alongside 12-person video collaboration functionality – also adding salesforce CRM, on-demand call recording and Microsoft connect functionality to the system.
The most comprehensive profile package, Elite coverage offers 100-person audio and web conferencing functionality and 24-person video collaboration tool. Alongside Microsoft and Salesforce integration, the system includes always on call recording, seven-year archiving for all calls and videos and fax/contact centre integration.
So, while you can choose which of the above work for you – what are the overall advantages and disadvantages of using your Mitel system?